Condition H (Help)
O’Connor Hospital is dedicated to providing compassionate care that is excellent and safe. As a family member or friend to a patient, we believe you know your loved one the best. We will listen to you when you see a noticeable medical change in the patient and feel that the health care team is not recognizing the concern.
To ensure this happens, O’Connor has created Condition H (HELP), a patient safety initiative designed to help our patients alert a medical team in case of an emergency, or in a situation where the patient may feel he or she is not getting adequate medical attention. By activating Condition H (dialing 555 on our hospital phone), you immediately alert a team of medical professionals, who will come to the patient’s room, assess the situation, and call in additional clinical support as needed.
In offering our families the Condition H option, we are letting you know that you are our partners in care.
When to Call
- If a noticeable medical change in the patient occurs and the health care team is not recognizing the concern.
- If after speaking with a member of the health care team (i.e., nurses, physicians), you continue to have serious concerns on how care is being given, managed, or planned.
Call Yvette Million, Director of Service Excellence (408) 947-2541.
To access Condition H
Call extension 555 and place your call light on.
The operator will ask for the name of the caller, room number, patient name and patient concern. The operator will immediately activate a “Condition H” where a team of medical professionals are alerted and will arrive in the room to assess the situation. Additional clinical support will be called in as needed.