O’Connor Hospital offers several policies meant to protect and serve you as the patient.
Deficit Reduction Act Policies
Below are two policies that reflect O’Connor Hospital’s compliance with the Deficit Reduction Act. All O’Connor Hospital agents and contractors, in particular, should review these policies carefully.
Joint Commission Public Notice Regarding Safety and Quality of Care
The Joint Commission periodically conducts an accreditation survey of O’Connor Hospital. The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission standards. The survey results are used to determine whether — and the conditions under which — accreditation should be awarded to O’Connor Hospital.
The Joint Commission’s standards deal with organization and safety quality-of-care issues and the safety of the environment in which care is provided.
As a patient, family member, community representative or employee of O’Connor Hospital, you have the right to notify The Joint Commission regarding any concern about the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters should notify The Joint Commission.
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
1 (800) 994-6610
This notice is posted in accordance with The Joint Commission’s requirements and may not be removed.
Notice of Privacy Practices
O’Connor Hospital respects your right to privacy and prioritizes the safeguard of your health information. The Notice of Privacy Practices below describes how O’Connor protects your confidential medical information:
- Notice of Privacy Practices (English)
- Notice of Privacy Practices (Arabic)
- Notice of Privacy Practices (Chinese)
- Notice of Privacy Practices (Korean)
- Notice of Privacy Practices (Spanish)
- Notice of Privacy Practices (Tagalog)
- Notice of Privacy Practices (Vietnamese)
This notice is provided on behalf of the Verity Health System.
Patients Right and Responsibilities
O’Connor Hospital believes every patient deserves to be treated with respect, dignity and concern regardless of race, creed, sex, national origin, or source of payment, and it is our goal to assure that your rights as a patient are observed. To ensure that you receive the best possible care, we also suggest you review our list of patient responsibilities at the bottom of this page.
As a patient at O’Connor, your rights shall include, but not be limited to:
- Notification to a family member or representative of your choice and your own physician upon your admission to the hospital. Expectation that the hospital will provide a reasonable response to your requests and needs for treatment/service within our capacity, stated mission, philosophy, and applicable laws/regulations during your hospitalization and post-discharge in order to ensure a reasonable continuity of care. You will be promptly transferred to another facility if we cannot meet your requests/needs for treatment; and will receive a complete explanation about the need for transfer and of alternatives to the transfer.
- Receipt of considerate care that respects your psychosocial, spiritual, cultural values or belief systems provided they do not harm others or interfere with your medical treatment and freedom from all forms of abuse or harassment. You may wear appropriate personal clothing and religious/symbolic items provided they do not interfere with diagnostic procedures/treatments. You may request a transfer to another room if a patient or visitor in the room is unreasonably disturbing you, provided another room equally suitable for your care needs is available.
- Communication with people inside/outside of the hospital. If you do not speak/understand English, you have the right to an interpreter. If you have a hearing impairment, you have access to a TDD or interpreter. Restrictions on communication will be fully explained to you and determined with your participation; and, such restrictions will be evaluated on a regular basis for therapeutic effectiveness.
- Respectful responsive care if you are dying, including consideration of your comfort, dignity, spiritual, cultural and psychosocial needs and aggressive management of your pain, as desired by you or your designated representative.
- Informed participation in decisions regarding your care. You have the right to know the names/professional status of persons providing service to you; which physician or other practitioner is primarily responsible for your care; the most complete/current information regarding your diagnosis, recommended treatment or procedure, including the name of the person who will perform it; prognosis; and any alternative course of treatment/non-treatment and the risks involved in each. Information shall be presented in language reasonable and understandable to you. You also have the right to consult with a specialist at your expense and request.
- Accept/decline treatment to the extent permitted by law after receiving clear, concise information from your physician and to be informed of the consequences of refusing treatment. You should not be subjected to any non-emergency procedure without voluntary, competent and understanding consent on your part. Although we never recommend that patients assume the personal risk of rejecting their physician’s advice by refusing treatment or by leaving the hospital, you have the right to leave the hospital against your physician’s advice.
As a patient, you are responsible for the following:
- You must provide accurate and complete information about any present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. You should also report whether you clearly understand your treatment plan, and unexpected changes in your condition to your physician or member of the health care team.
- It’s important to follow the treatment plan recommended by your physician and express any concerns you may have about your ability to follow a proposed course of treatment. This includes following the instructions of nurses and other health care personnel as they carry out the coordinated plan of care, implement your physician’s orders and enforce the applicable hospital policies.
- Ask questions if you do not understand any instructions you are given.
- If you refuse treatment or refuse to follow instructions, you are responsible for any outcomes.
- Adhere to hospital policies affecting patient care and conduct.
- Be considerate of the rights of other patients and hospital personnel, and help control the noise and the number of visitors.
- Provide information for insurance and work with the hospital to arrange payment, when needed.
If you have concerns regarding your care, please speak with any hospital employee, or call the Service Excellence Department at (408) 947-2817.
Downloadable version of O’Connor Hospital’s Patients’ Right and Responsibilities.
O’connor hospital provides this site and related services subject to your compliance with the terms and conditions set forth below. Please read the following information carefully. We will periodically make changes to the site and this terms and conditions of use, and your continued use of this site will mean you accept those changes and will be bound by them.
1. Restrictions on Use.
All pages within this website and any material made available for download (collectively the “Site”) are the property of O’Connor Hospital (“OCH”) and/or its affiliates. The Site is protected by federal and international copyright and trademark laws. No portion of the materials on these pages may be reprinted, republished, modified, or distributed in any form without the express written permission of OCH.
You may download material from the Site for your own personal, non-commercial use. You shall keep intact any proprietary notices, including copyright notices, contained on any downloaded materials and shall comply with any applicable end-user license agreements.
Any rights not expressly granted by these Terms and Conditions or any applicable end-user license agreements are reserved by OCH.
2. Trademark Notice.
“O’Connor Hospital” logo is a trademark and service mark of OCH. All other trademarks, service marks and logos used in this Site are the trademarks, service marks or logos of their respective owners.
3. Disclaimer of Medical Liability.
THIS SITE IS NOT DESIGNED TO, AND DOES NOT, PROVIDE MEDICAL ADVICE, PROFESSIONAL DIAGNOSIS, OPINION, TREATMENT, OR SERVICES TO YOU OR TO ANY OTHER INDIVIDUAL. THROUGH THIS SITE AND LINKAGES TO OTHER SITES, OCH PROVIDES GENERAL INFORMATION FOR EDUCATIONAL PURPOSES ONLY. THE INFORMATION PROVIDED IN THIS SITE, OR THROUGH LINKAGES TO OTHER SITES, IS NOT A SUBSTITUTE FOR MEDICAL OR PROFESSIONAL CARE, AND YOU SHOULD NOT USE THE INFORMATION IN PLACE OF A VISIT, CALL, CONSULTATION OR THE ADVICE OF YOUR PHYSICIAN OR OTHER HEALTH CARE PROVIDER. OCH IS NOT LIABLE OR RESPONSIBLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES, OR PRODUCT YOU OBTAIN THROUGH THIS SITE.
IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY, YOU SHOULD IMMEDIATELY CALL 911 OR YOUR PHYSICIAN. If you believe you have any other health problem, or if you have any questions regarding your health or a medical condition, you should promptly consult your physician or other health care provider. NEVER DISREGARD MEDICAL OR PROFESSIONAL ADVICE, OR DELAY IN SEEKING IT, BECAUSE OF SOMETHING YOU READ ON THIS SITE OR A LINKED WEBSITE. NEVER RELY ON INFORMATION ON THIS WEBSITE IN PLACE OF SEEKING PROFESSIONAL MEDICAL ADVICE. You should also ask your physician or other health care provider to assist you in interpreting any information in this Site or in the linked websites, or in applying the information to your individual case.
Medical information changes constantly. Therefore the information on this Site or on the linked websites should not be considered current, complete or exhaustive, nor should you rely on such information to recommend a course of treatment for you or any other individual. Reliance on any information provided on this Site or any linked websites is solely at your own risk.
OCH does not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be provided on the linked websites. The linked websites may contain text, graphics, images or information that you find offensive (e.g., sexually explicit). OCH, its licensors, and its suppliers have no control over and accept no responsibility for such materials.
4. Children’s Privacy.
We are committed to protecting the privacy of children. You should be aware that this Site is not intended or designed to attract children under the age of 13. We do not collect personally identifiable information from any person we actually know is a child under the age of 13.
5. Warranty Disclaimer.
THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS” WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED WEBSITES.
OCH, ITS AFFILIATES AND ITS SPONSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY HYPERLINKED WEBSITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.
Although OCH attempts to ensure the integrity and accurateness of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include inaccuracies or errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform OCH so that it can be corrected. Information contained on the Site may be changed or updated without notice.
6. Confidential and Proprietary Information.
OCH does not want to receive confidential or proprietary information from you through the Site. Please note that any information or material sent to OCH through the Site will be deemed NOT to be confidential. By sending OCH any information or material, you grant OCH an unrestricted, irrevocable, world-wide, royalty free license to use, reproduce, display, perform, modify, transmit, and distribute those materials or information, and you also agree that OCH is free to use any ideas, concepts, know-how, or techniques that you send us for any purpose.
7. Links or Pointers to Other Sites.
OCH makes no representations whatsoever about any other website that you may access though this Site. When you access a non-OCH website, please understand that it is independent from OCH, and that OCH has no control over the content on that website. In addition, a hyperlink to a non-OCH website does not mean that OCH endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, trojan horses, and other items of a destructive nature.
8. Choice of Law and Venue.
These Terms and Conditions are entered into in the State of California and shall be governed by and construed in accordance with the laws of the State of California, exclusive of its choice of law rules. Each party to these Terms and Conditions submits to the exclusive jurisdiction of the state and federal courts sitting in the County of Santa Clara in the State of California, and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce these Terms and Conditions, the prevailing party will be entitled to costs and attorneys fees. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect.
9. Entire Agreement.
These Terms and Conditions constitute the entire agreement between OCH and you pertaining to the subject matter hereof. In its sole discretion, OCH may modify these Terms and Conditions by posting the revised version on this Site.
10. No Unlawful or Prohibited Purpose.
As a condition of your use of this Site, you warrant to OCH that you will not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions.
I. Information O’Connor gathers
O’Connor collects and uses certain information on its website. This information includes your IP address, information about your browser (i.e., whether you are using Chrome, Internet Explorer, etc.), and information about your Internet Service Provider (i.e., Comcast, AT&T). An IP address (Internet Protocol Address) is a unique number that is used to represent every single computer in a network. All computers on the Internet have a unique IP address. None of the foregoing information will be used by O’Connor in any way, or in connection with any other information, to identify you personally.
O’Connor may collect information about you through various on-line forms that you may voluntarily complete. Completion of these forms is entirely optional. If you supply any personally identifiable information to us on these forms (e.g. name/address/e-mail address), O’Connor will not use this information to contact you unless you have specifically stated that we may do so.
II. How the information is used
O’Connor uses the statistical information gathered about you and all of its users for internal statistical purposes only (e.g., to track where users go on the website). This information is not linked to specifically identifiable individuals. This type of information will be used to aid O’Connor in adding information to its website that will be useful for site users and that will improve the performance of our website.
Any personally identifiable information which you voluntarily and knowingly submit to O’Connor will be used, with your permission, to send you health information and health updates, both general information and information focused on specific health matters, such as high blood pressure. Your personally identifiable information may also be used to send you timely appointment reminders for specific health-related tests, such as Pap smears. Submission by you of any personally identifiable health information is completely voluntary.
III. With whom information is shared
O’Connor is the sole owner and user of all information collected on the website. O’Connor does not sell, give, or disclose the information (statistical or personal) gathered on the website to any third party.
A cookie is a small data file automatically and without notice written on your hard drive when you visit certain websites. A cookie allows the website to recognize you each time you visit the website and to personalize the website for you. The only personal information a cookie can contain is information you voluntarily supply yourself on the website. A cookie cannot read data off your hard drive or read cookie files created by other websites. Cookies are often used on the Internet.
V. Security measures
O’Connor takes reasonable precautions to protect your personally identifiable information. When users submit personally identifiable information, it is protected both on-line and off-line.
All user electronic information is protected behind a firewall, and the data input on our website is also encrypted. O’Connor also protects user information off-line. Only employees who need the information to perform a task are granted access to personally identifiable information. O’Connor employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, all employees are trained on O’Connor’s privacy and security practices. Finally, the servers we use to store personally identifiable information are kept in a secure environment behind locked doors, and only authorized individuals have access to the servers.
VI. Correcting and updating information
If, at any time, a correction needs to be made to existing personal information that you have voluntarily provided to the website, users may email the webmaster at Webmaster and request that the information be changed or deleted.
VII. Notification of Changes
VIII. Links to Third Party Sites.
Please see our Terms and Conditions of Use for other terms and conditions governing your access to and use of our website.